Monday 27 October 2014

Constantine - scared the **beep** outta me!

The wiki-facts: 

Constantine is an American television series airing on NBC, based on the characters appearing in the comic series Hellblazer published by DC Comics under their Vertigo imprint

The background facts: 

So I am not a fan of horror movies... not that I wouldn't like to be, but the sweating, nausea and nightmares are just not worth it for me.

When I was about 5 years old, I got up in the middle of the night for a drink of water at my grandmothers house and walked in on my older cousins watching "The Exorcist" - I've been scarred ever since.  There are just some things you cannot un-see...

Over the years I have been able to learn to enjoy slasher type movies - pure gore like "Hostel" but the one thing I cant handle is anything with demonic possession...

So you can imagine my horror when in the first few opening lines of Constantine he proclaims that he is an exorcist. Dammit! Much to my surprise - as scared out of my wits as I was - I could not turn away.

Findings: 

Constantine is scary. Scary like a big budget big screen movie.

I hated it ...and loved it because of that! It was so good that it could take my biggest fear (2nd only to large spiders) and make me spend 40 minutes watching more! Great show!
It will scare you to the point of peeing your pants!!


cast: 

  • Matt Ryan as John Constantine, an enigmatic and irreverent con man-turned-reluctant supernatural detective who is thrust into the role of defending humanity against dark forces from beyond. 
  • Harold Perrineau as Manny, an authoritative angel assigned to watch over Constantine. He communicates with him by temporarily stepping into other people's bodies. 
  • Charles Halford as Chas Chandler, Constantine’s oldest friend and staunch companion who possesses powerful survival skills that might possibly be supernatural. 
  • Angélica Celaya as Zed Martin 
  • Lucy Griffiths as Liv Aberdeen 

Monday 20 October 2014

Westboro Flooring and Decor...the sh*t just keeps getting worse!

So look what I found the seam in my carpet looking like yesterday! The seam is now actually splitting!  I want this fix and yet want Westboro nowhere near my home or floors.
I've taken this to the Better Business Bureau and I have just updated this claim to include this wonderful new development.

For the Love of God - I just want floors that look good! Is that too much to ask?

If anyone is or knows of a good lawyer I think I am going to need one very soon, please leave your info in the comments section.




Friday 17 October 2014

Westboro Flooring - their sh*tty seams - the ongoing saga

Please see the latest information request I have sent to Terza Carpets - Westboro is no refusing to answer numerous questions about installation procedures!  Smells fishy...

I certainly hope Terza steps up the plate!
------------------------------------------------------



Hello (Terza Rep)

Please see the latest correspondence below from our builder Metric Homes as to the request from Michael Hetts for further detail on the proposed installation.  You were copied on his email to Westboro – and it is attached for your reference.  
Westboro has now refused to respond further.

I reiterate that we are not happy with:
·         The seams throughout our home noticed on our Pre-delivery inspection - still not repaired
·         How long it took for the defective carpet to be “diagnosed” (from January 2014 to August 2014)- 8 months
·         How  long it has taken for Westboro to suggest a solution (August 2014 to October 14) – 2 months
·         Westboro’s proposed solution (for the defective piece and no solution for the seams)

Questions still unanswered:
·         If the seams are installed properly, what is causing their visibility – especially without natural light
·         Why are they replacing the carpet in the entire room for 1 piece of defective carpet
·         Why are they laying the carpet contrary to what is considered to be the industry standard

We are requesting:
·         Copy of the report regarding the defective carpet – with confirmed diagnosis by Terza
·         A Terza representative to inspect the carpet and seams to provide an acceptable answer about why the seams are so visible.


In short, Westboro Flooring and Decor is of the opinion that the installation is proper and seams are acceptable – which in my opinion places the blame solely on the carpet itself.  They are insinuating then that this carpet cannot be properly seamed.  Surely you cannot accept that?

I have reported Westboro Flooring and décor to the Better Business Bureau http://ottawa.app.bbb.org/complaint/view/2087357/c/r42644 as well as to the Carpet and Rug Institute and the Consumers Council http://www.consumerscouncil.com

I am looking to you at this time to fix this issue once and for all.  We are no longer interested in dealing with Westboro Flooring.

Tuesday 7 October 2014

Westboro Floors has a new motto - "as long as it's installed correctly, it's ok with us if your floors look like sh*t" - UPDATED

UPDATE: Email from CRI says : "Westboro Flooring is not a CRI member. Any claim they make of CRI membership would either by mistaken or fraudulent"




________________UPDATE ___________________
Westboro Flooring violated section 6.2 of CRI guidelines in their installation  …



6.2
Planning for Seams
Keep seams to a minimum. Position seams so that, where possible:
• they run the length of the area. (NOPE!)
•main traffic flow runs along, rather than across, the seam. (NOPE!)
•natural light does not strike across the seam.
•are away from areas subject to pivoting traffic.
•are not perpendicular to doorway openings (NOPE!)
_____________________________________________________




Overall: Westboro flooring finds that a carpet installed in our home is acceptable although seems are visible in almost all areas.  They conclude that because the installation was done correctly and the seams are tight, the way the carpet looks is "acceptable". Noting that sometimes we need to "admit defeat" and accept that sometimes the "perfect storm of conditions come together" and then the seams are "as good as they can be"....

Really? So the bottom line is, if the work is done 100% correctly, the final product looks terrible then the consumer is on the hook for either replacing the carpet ($10,000) or living with carpets that look like shit? This home is brand new, I expect perfection not "acceptable"

Please - read below and send your comments, suggestions and support. Westboro Flooring is  hoping we will just go away...and we wont. 

Share our story so no one else goes up against a big company that wants to ruin our dream home by not standing by their work.

http://canadastvgirl.blogspot.com/2014/10/westboro-floors-has-new-motto-as-long.html


The quick and dirty notes
  • Carpet issues upstairs on PDI (Pre delivery inspection) all seams were visible in rooms and in hallway, 1 bedroom being particularly bad
  • these were noted and we were told they would be fixed - they were not
  • Westboro has come in numerous times and says that 1 room has a carpet defect but the other seams are "acceptable" 
  • The Solution for the 1 room was to change out the piece of carpet for a new piece of carpet - but Westboro warns us that it most likely wont match the rest of the carpet because it wont be from the same dye lot.  So essentially they want us to change a carpet that doesn't match, for another piece of  carpet that doesn't match...
  • I had an independant contractor come in -  he indicated that he would have installed it differently and would have used different carpet for that area

    Even Westboro thinks Westboro's work is bad:
    I sent an anonymous email to Westboro asking about our seams - acting like I was not a Westboro client and got this in return:

    > From: adewhurst@westboroflooring.com
    > To: vickivailessex@hotmail.com
    > Subject: RE: Westboro Flooring
    > Date: Mon, 18 Aug 2014 18:30:16 +0000
    >
    > Thanks for the pictures.
    > The seams are bad in those areas, have they always been that way?
    > Sometime as the carpet ages and they get steam cleaned the seams can start to look more noticeable.
    > There is a chance that we can put the seams in a less noticeable area(doorways can't be changed.)
    >
    > Keep in touch if you want to get together to look at options.
    > Thanks again.
    >
    > Amanda
    ---------------------------------------------------------------------
    and
    -----------------------------------------------------------------------
    To: vickivailessex@hotmail.com
    Subject: RE: Westboro Flooring
    Date: Mon, 18 Aug 2014 19:36:57 +0000
    Hi Vicki.
    We do guarantee our installations for 2 years.
    We just can’t   guarantee a totally invisible seam, the installers we have a good at what they do. I am sure the seams will be better than what you have now.
    Keep in touch.
    Amanda
     -------------------------------------------------------------------



NOW - After a long (8 month) battle about our carpet seams (that you have all been following
on Facebook) here is the email I received from Westboro: 

-----------------------------------------------------------------------------------------------


Hi Vickie,

I visited your home yesterday with Angelo Paolozzi (our Senior Quality Control Inspector).

A common misconception is that carpet seams will be completely invisible.
Carpet is no different than an article of clothing, fabric in sofas, wall paper etc.

If a carpet seam has the carpet backing flush to each other without gap and without overlap it is acceptable.

Acceptable carpet  seams do not mean they are invisible.  I found the carpet seams in the doorways and hallway of your home to be acceptable.

Metric Homes and Westboro Flooring & Décor have agreed to bring in an independent inspector (at our cost) to give their professional and final opinion, with the understanding that all three parties will respect the findings of the independent.

Please advise if you would like us to move forward with the independent inspector.


Eva Lepore
Director of New Housing & Highrise
Westboro Flooring & Décor
195 Colonnade Rd. South
Ottawa, Ontario
K2E 7K3

----------------------------------------------------

And my reply : 



Hi Eva,

I appreciate your visit and respect your opinion of our seams being acceptable.

At this time we are not interested in an independent contractor coming into our home to advise us as we are willing to accept that there is a possibility that the carpet has been installed correctly - that is not the issue that we are debating.

Visually  and/or esthetically these seams are not acceptable to us. In natural light, the seams do appear slightly better but with nothing but our ceiling lights on at night the seams are extremely visible. Again, not acceptable, they look like you could almost trip over them!

This has been ongoing for over 7 months and these seams were spotted in our PDI inspection.  
After all this time, we still have no resolution for the portion of carpet in our sons room that has been deemed “defective” so I was not expecting a quick resolution to the rest of the situation where it is simply a matter of opinion and where the resolution will be costly for Westboro.   I am extremely disappointed that the way this carpet looks is acceptable to Westboro.


We will consider other options and be in touch.

Thank you,